FAQs
What is Mednet?
Mednet is a healthcare communications agency specialising in strategic brand communications, digital content, congress and symposia, and patient-centric engagement solutions for pharmaceutical and healthcare organisations.
We work with pharmaceutical and healthcare organisations to create connected brand, education and engagement programmes that help people take control, stay on track, and achieve optimal outcomes.
What types of services do you offer?
We provide brand strategy, medical and patient-focused content creation, creative design, digital marketing, campaign development, health-literacy-focused materials, and social-value initiatives tailored to the needs of pharma. For more information, visit our capabilities page.
Who are your typical clients
We work with pharmaceutical companies seeking clear, compliant, and impactful communication solutions. We also work with charities who operate in the same therapy areas as us on a pro-bono basis as part of our social impact commitment.
What makes Mednet different to other med-comms agencies?
At Mednet, we believe that to truly support people navigating their health, we have to see the whole person, not just the condition.
For too long, physical and mental health have been treated separately in healthcare, even though they shape each other every day. Mednet works alongside pharmaceutical companies to make health whole, combining strong science with clear, inclusive communication shaped by lived experience. We bring together medical expertise, insight and behaviour science to understand what really drives decisions day-to-day.
What do you mean by “Making Health Whole”?
Making Health Whole means designing for the full human context — physical, emotional and mental — that shapes how people engage with their health. Because outcomes depend on more than clinical innovation alone. Research has shown that by considering a more whole-person approach to care, we could improve adherence to and engagement with treatment, which in turn could help drive positive health outcomes.
What does Making Health Whole look like in practice?
We analyse the treatment journey to understand where people struggle to act or stay on track. Then we design strategy and communication that make the next step feel manageable and sustainable.
Why does engagement matter so much?
Without engagement, even the best clinical innovation cannot deliver impact. Engagement is what enables people to take control, stay on track, and achieve optimal outcomes.
Do you provide patient-centric materials?
Yes. We specialise in content and design that support patient comprehension, engagement, and empowerment — including accessible formats, plain-language content, and materials designed for diverse learning and literacy needs.
Do you work internationally?
Yes. We support clients across multiple regions and markets, offering communications adapted to local regulatory frameworks and cultural context.
Can you help with digital or social media campaigns?
Absolutely. We develop digital strategies, social content, targeted campaigns to support brand awareness and engagement.
How do you ensure accuracy and compliance?
Our work is informed by medical expertise, regulatory best practices, and internal quality-review processes. We align communications with industry standards such as ABPI, EFPIA, and other regional guidelines as required.
What is your process for starting a new project?
We begin with a discovery session to understand your goals, audience, and challenges. From there, we develop a tailored strategy, creative concepts, timelines, and deliverables — maintaining collaboration and visibility throughout.
Do you offer medical writing or scientific content support?
Yes. Our experienced medical writing team produce scientifically robust, plain-language, and regulatory-compliant content including disease-awareness materials, patient guides, brand messaging, and healthcare-professional resources.
How do you approach accessibility and inclusive design?
We incorporate best practices for readability, inclusive typography, accessible colour contrast, and content formats suitable for varying literacy and cognitive needs — ensuring communications are usable for all audiences.
What is your privacy policy regarding website data and enquiries?
We only collect personal information that you voluntarily provide, such as through contact forms or email. We handle all data securely and in accordance with GDPR and our published privacy policy. We do not collect unnecessary data or use cookies without informing users. You can view our full privacy policy here.
How can I contact Mednet?
You can reach us directly via our website contact form.
How long does a typical project take?
Our flat, pod-based structure means fewer layers, faster decisions, and quicker results. Where others quote months, we deliver in weeks – without sacrificing quality. The exact timeline will vary depending on the scope of your project.
How much do you charge for a project?
We offer modular, sprint-based engagements designed to scale with your programme, so the final cost will be tailored to your project.